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Case Study - Healthy Employees at Notting Hill Housing

Notting Hill Housing is one of the largest providers of affordable housing in and around the London area. Established in 1963, with over 18,000 homes across London and now employing around 750 staff, it has to ensure that its workforce stay fit and healthy and uses Doctorcall's occupational health service .

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Case Study - Computershare

Computershare has developed a world-class reputation for the delivery and registration of servicing solutions for companies across the globe and is heavily reliant on its staff to deliver this. In 2007 the company identified the need to improve the efficiency and effectiveness of their pre-employment and long-term sickness screening and appointed Doctorcall's occupational health service, who have been established for over twenty years. The Doctorcall occupational health team was asked to look at how the recruitment and screening processes were currently set up, how they could reduce the number of staff absent from work due to long-term sickness and devise a programme to support them both.

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Carphone Warehouse Fight Flu

The Carphone Warehouse Group is an independent retailer of mobile phones and services throughout Europe. They began in 1989 and with both organic growth and acquisitions they now have over 2,400 stores in 9 countries.

Challenge

Carphone Warehouse is heavily reliant upon its workforce in stores, call centres and support functions to ensure they provide the highest possible service level. Without a fit and healthy workforce, Carphone Warehouse will be unable to provide the necessary service level to customers and risk losing business. With reports of high levels of flu in the past couple of winters, Carphone Warehouse wanted to reduce the chances of their staff catching flu at the same time and potentially being off work for up to 2 weeks. If this happened both sales and the service levels would be negatively affected and lead to a potential loss of business.

Solution

In 2006 Doctorcall, the UK's largest supplier of flu vaccinations was brought in to provide a flu vaccination program at selected Carphone Warehouse sites. This year they decided that they would offer all their staff the option to have a flu jab by using a combination of on site nurses and also by issuing flu vaccination vouchers redeemable at selected high street retailers to their field based employees with the costs covered by Carphone Warehouse. Carphone Warehouse saw this as a vital part of their business continuity planning with the flu vaccination the best chance of protecting against flu.

Results

Carphone Warehouse have seen a reduction in the number of staff who are off with flu symptoms and attribute this as a direct result of the flu vaccination programme. Tony Blakemore, HR Project Manager, from Carphone Warehouse commented ‘We have been pleased with the results over the past 2 years and hope to continue with this programme on an annual basis. We have used Doctorcall for a number of years and their nurses are always professional and they understand our requirements.’

Doctorcall through its occupational health service provide flu vaccinations throughout the UK to companies and individuals.