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Doctorcall’s Visiting Service: FAQs

Doctorcall started the first private visiting service in London in 1989. We are based on Harley Street, Central London, and have a rota of private doctors who can provide home visits 24/7.

There is no need to be a member – simply call us for a home visit whenever you need one.

  • A rapid home visit can save hours or even days in starting treatment – and the sooner it begins, the sooner you will recover.
  • With a home visit from a private doctor, you can stay in comfort, safety and familiar surroundings and do not need to travel.
  • If you require secondary care, we can provide a referral into the private sector or if we refer you to the NHS it can save you a long wait for triage in Accident & Emergency.

How long will it take for a doctor to arrive?

Our rapid-response home visiting service is designed to get an experienced doctor to you within approximately 90 minutes.  The time it takes depends upon other cases and prevailing traffic conditions and it can often be much less than this.  You will be given an estimated time of arrival for the doctor when you book your visit.

How qualified are your doctors?

All of our private doctors work with us on a permanent basis. They are all appropriately qualified and experienced to work in both the NHS and in private medical practices / the independent healthcare sector.

Can you provide medicines?

We are a "dispensing practice" and provide a mobile pharmacy service. In many cases the visiting GP can dispense immediate medication. Alternatively, we have access to 24-hour pharmacies who can dispense pharmacy supplies 24/7.

Can you make referrals?

If you need to be referred for hospital or specialist treatment, we can refer you to either a private or NHS hospital and using our network of the top specialists we can arrange private appointments with the leading specialists at short notice.  A good and efficient referral to the right specialist or medical unit can make a huge difference to your medical outcome.

How long have you been operating a private visiting service?

Doctorcall’s visiting service was the first of its kind. Established in 1989, we operate the largest, longest-established, and best-known private GP visiting service in the UK.

What treatments can you offer?

Our experienced doctors provide urgent GP medical care, convenient medical advice and second opinions. We are experienced in holistic treatment, taking into account the special circumstances and needs of our patients.

Can you take blood samples for testing?

In many cases the doctor can take a blood sample on the visit and have it couriered direct to our lab from your address.  In other cases, we can take samples in our clinic in Harley Street. We have a particular focus on diagnostics, with ample physician time backed up by rapid pathology and on-site radiology in our Harley Street clinic. 

What locations can you visit?

We can visit throughout London and indeed generally as far as the M25, whether it be your home, office or hotel room.

Can you provide out-of-hours cover for private GPs?

We provide 24/7 medical cover in London for the many private GP practices, clinics and hospitals. Our first-ever home visit in 1989 was on behalf of a private GP. Out-of-hours cover enables private GPs and clinics to offer their patients access to round-the-clock care. We provide practices with a dedicated telephone line, and we provide medical reports to your GP.

Working with assistance companies

Doctorcall provides the perfect solution for assistance companies around the world. We provide an efficient and reliable service to patients together with timely and accurate reporting. Our experienced operations team have the capacity to handle large numbers of patients at short notice. Credit is provided on approval; overseas clients should call us on +44 161 214 1906.  Corporate clients can book visits to their account using their log in and our on-line booking system or alternatively they can contact us regarding individual cases.

Call us on: 0844 257 0345
Doctor Visits Whilst we aim to respond promptly, we are not an emergency service. In an emergency, you should call 999 and ask for an ambulance.
"Just a quick note to share how impressed my wife and I were with the level of service we experienced with Dr Heidari and with the Doctorcall team. My 20 month old son was suffering from dangerously high temperature and from call to treatment about 60 minutes elapsed. The boy is now sleeping soundly and because of all of you we will as well."
Emilio Garcia and family
Doctorcall emergency doctor
"Thanks so much Doctorcall & Dr Antonia Petreanu.

Thank you for administering all my holiday injections painlessly and efficiently over the past 6 months."
Private GP
"City Physio has close affiliations with the Northern Ballet School in Manchester, The Centre for Advanced Teaching in Dance at the Lowry and Company Chameleon Dance company. We frequently assess and screen their dancers, delivering both group lectures and personalised exercises to help minimise their dancers risks of injury."
Emergency doctor
"Thank you for your prompt service last night. The doctor was lovely and very patient. A wonderful service."
Private GP London
"Just wanted to thank you how you helped my daughter today. My daughter and I are 13 flight hours separated so finding you when she was so sick gave me a great peace of mind."
"I would like to leave a feedback for your office and especially for the DR Sheehan. My daughter got the visit of DR Sheehan last Saturday at her home. As I live abroad my daughter whose a student in London lives alone I was quite worried. I was amazed by your service overall, quick response, very well organized and dedicated. Also I am astonished by DR Sheehan, he has been very helpful, very quick at replying to my couple emails and very thorough in his explanation, he really provided an outstanding service. I would highly recommend your services and DR Sheehan in the future."
Jema Viot
Private GP Manchester
"Good morning Michelle,

On behalf of my husband and myself, I would like to thank you for your prompt attention to our enquiry, very much appreciated. Thank you also for the Doctor's Report. Once again, many thanks for the expedience of our request and Dr. Sheenan was very thorough and professional."