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Doctorcall membership is designed to provide peace of mind that you have medical cover if you need it. You can rest assured that medical cover is in place.
Members can book a home or office visit at short notice 24/7 throughout London or video consultations from anywhere. Our member’s visit fee is designed to provide a cost-effective solution to your health needs. Our members find us invaluable for:
Doctor Video appointments are a great way to speak to a doctor about any healthcare concern without having to attend a clinic or GP surgery.
Our doctors can speak to you via our app using your mobile phone camera, much like a video call.
Membership provides you with medical cover when you need it, with a rapid and efficient route to the top hospitals and medical experts when required and with cost-effective healthcare either at home or in clinic.
Doctorcall membership costs £60 per year, a fraction of the cost of private medical insurance. Members are able to access our home visits or video consultations quickly and easily using our App. When you book a visit you will see the fee and the estimated time of arrival of the doctor, or you can book for a time in the future.
You will be a member of our Doctorcall family; whichever of our services you access, your records will be available to your doctor. We will offer you seasonal health promotions as appropriate.
We hope you enjoy our service and look forward to seeing you.
How do I get the Doctorcall app?
You can download the app on all devices that support the iOS App Store and the Android/Google Play Store.
It is available on a tablet as long as it has access to the Internet and you have a mobile number to receive a confirmation code.
How do I pay my subscription?
Payment is taken annually from your nominated credit or debit card. Payment automatically renews unless you cancel.
How do I access the members discounted offers?
Once singed up to membership you automatically get a discount on doctors home visits and clinic appointments when booking via the app. You can also call us to take take advantage of your special rate. You can't yet get your membership discount by booking via the website, but we're working on it and we'll launch this facility soon.
Seasonal and special offers will also become available in app at our discretion.
Can my children be named on my membership?
Under 16s can be named on the membership free of charge with one paying adult.
Can more than one adult be named?
Only one adult can be named on each membership. Each adult must have their own membership.
You can only put your children on your app as it would be inappropriate for you to receive medical reports other than for yourself or your children. Therefore another adult needs to have membership even if they live in the same household.
Are there any terms and conditions?
Yes. Our full terms and conditions are available here:
Is membership available throughout the UK?
Yes, but some features, such as our visiting doctor service, is only available in London
How do I cancel my membership?
You can cancel by emailing us at team247@doctorcall.co.uk before your renewal date. Please see the full terms and conditions for details.
Do I pay anything extra?
Membership discount applies to the consultation fee only.
If you require medication to be dispensed during the visit then there will be a charge for this which can be provided at the time. Prescriptions are usually free of charge. Occasionally, there are other charges applicable such as a 'pre-book fee' if you wis to arrange for a doctor to see you at a specific time, or waiting time fees if the doctor is kept waiting. Our full price list is available on request.
