Doctorcall

This week is Sexual Health Awareness Week, designed to ignite conversations on sexual health and the stigmas surrounding it, while sharing advice and important information with the people who need it. The theme this year is relationships, sex and disability. At Doctorcall, our sexual health clinics in London and Manchester provide a range of sexual health services, including private STD testing, providing you with advice and helping you to take charge of your health.

Sexual health is important to both men and women, yet sex remains an incredibly difficult topic to talk about for a lot of people, raising feelings of embarrassment and awkwardness. Campaigns such as Sexual Health Awareness Week help to shed light on the subject, whether it’s by promoting safe sex, sharing information about sexually transmitted infections (STIs) or promoting the importance of testing. 

In 2018, there were 447,694 diagnoses of STIs made in England, a 5% increase since 2017. London has the highest rate of STIs in England, with rates of new STI cases more prevalent in men (1,623 per 100,000) than women.

A discrete and supportive service

Many people with sexually transmitted infections do not get symptoms. If left untreated, however, STIs can affect your health, which means the sooner you get tested, the sooner you’ll be able to start treatment if it’s needed. The only way to learn if you have an STI is through a check-up.

At Doctorcall, our sexual health clinics provide a range of sexual health services, including private STD testing. We understand the importance of discretion when it comes to getting tested for STIs, and our doctors are here to help you all the way – you don’t have to give us any information you don’t want to, and you don’t even have to give us your real name.

Home testing kits

As well as in-clinic tests, we also provide STI Home Testing Kits that allow you to test for STIs in the discretion and comfort of your own home, meaning you don’t have to squeeze regular appointments into a busy work schedule.

Why book with us

Our clinics were founded in 1989 as the first private sexual health clinics in the UK. As a private clinic we often have same-day appointments available, meaning you won’t be waiting any longer that you need be. Our clinics are conveniently located, with two in London at Harley Street and London Wall as well as one in Manchester in St. Ann's Square in Manchester.

To book an appointment or to find out more about the sexual health services we provide at Doctorcall, visit:

www.doctorcall.co.uk/sexual-health/sexual-health-testing.

Follow #SHW19 to show your support for Sexual Health Awareness Week (Monday 16 September to Sunday 22 September)

Doctorcall has developed the first fully-functioning virtual call centre for doctors. Our system replaces call handlers, so patients and clients can log in and place calls directly into our system, seeing all the information including ETAs, doctor-tracking and real-time medical reports. The system is designed so that you do not need to identify yourself or re-agree our terms and conditions: All you need to do is 
log in, see what we can do to help and log your case including any specific instructions; we do the rest. Our system is smart so it learns from every case it handles. 
It has now handled over 10,000 cases, so it is already
more experienced than our most experienced call handlers.

 

Objectives

Our aim was to take human error and delay out of the equation and to use the experience of every case to enhance the handling of the next case so we could model the behaviour of the best call handlers to optimise case management.
In addition, we wanted to add new capability including prevailing traffic and remembering detailed specific instructions for thousands of different clients and patients.

Resources

We raised significant funds to develop a system designed to replace much of our back office. We identified a brilliant software developer who had relevant experience in logistics and an excellent record for innovation, but who was - unfortunately for us - based in Russia. We booked out our best administrators and doctors and we brought the software team over from Russia and worked closely with them on a first draft of the system. We then ran it alongside our existing systems whilst we fine-tuned it and eventually turned it on to replace the existing systems.

Impact

The results have been transformative: Providing instant accurate ETAs, real-time reports and identifying delays early to start pulling in back-up doctors has made our service far smoother and more efficient. We have now put over 10,000 patients through the system and they have been handled more efficiently than before. We still have a 24/7 team of administrators to manage exceptions but we have nevertheless been able to reduce staff numbers and to pass significant savings on to our Assistance Company clients: After decades of inflationary price increases, our prices have come down this year for the first time in our history.

Outcomes and Achievements

We now have a system that has distilled the knowledge and skill required to run a mobile urgent care service and we are in a position to roll it out to other territories. Medical innovation falls into a number of categories: Drugs, devices, surgical procedures, AI (Artificial Intelligence) doctors and AI doctors’ offices. Of these, our territory, AI doctors’ offices, is not the most glamorous but it makes a significant difference to healthcare delivery and we are proud to now be the leaders in it.

At Doctorcall we greatly value our customer feedback. That’s why we’re thrilled to announce our certified ‘Excellent’ rating on consumer review website Trustpilot, where we have been awarded a Trustscore of 4.7 out of 5.

This is based on over 350 reviews our company has collected on the review platform over the last 7 months. Since February, we have been delighted to read the comments and feedback left by our customers detailing their experiences with us.

‘Excellent’ 4.7 out of 5

Trustpilot is one of the leading review companies in the UK. The platform is open to everyone and allows customers to rank a company's service from 1-5. It collates all reviews left by customers over time to give the company an overall score out of 5, making our ‘Excellent’ 4.7 out of 5 Trustscore a measure of customer satisfaction rather than just a simple average score of all reviews we have collected so far.

How your feedback helps us

Every review left by our customers is incredibly valuable in helping to make sure we are delivering the best possible healthcare for our customers – and improving in areas where we can. Whether it’s praise for a particular member of staff, or a short comment about the care our customers have received from us, every feedback helps to shape our growth and success as a company.

We're committed to excellent care, and since 1989 our aim has been to deliver the best possible service for each of our patients rather than expecting them to follow the route set out for all. We strive to provide the best possible healthcare through our 24-hour visiting doctor services in London and by using modern, Western, evidence-based medicine in our private clinics across the UK.


‘The best Doctor/Patient interaction I have ever had’

Here is a short snippet of what people have to say about their experiences with us:

“Very quick response, charming and very thorough doctor, caring and I wouldn’t hesitate to use this service again.”

Marilyn Singer

“A thoroughly professional and efficient service with courteous and engaging Doctor and staff.”

Mark

“The response time of the doctor was amazingly quick … the diagnosis was accurate and the bedside manner wonderful…We had previously called around several of the competitors … Doctorcall was the most competitive we found.”

Robert Fairer

“Dr Jessen is an outstanding GP. He has a very rounded knowledge and has greatly contributed to my good health & fitness over the years. He is exactly what a top GP should be like. He also has a great sense of humour! … I'll be your customer for life!”

Nicholas Polo

“The best Doctor/Patient interaction that I have ever had!”

Mr Paul Jewell


Thank you

It’s always great to hear from our customers, and we would like to say a huge thank you to everyone who has taken the time to leave us a review over on Trustpilot. We like to keep engaged with our customers, and whether good or bad, your feedback is always incredibly valuable to us.

You can read more of our Trustpilot reviews here https://uk.trustpilot.com/review/doctorcall.co.uk.

 

Problem

When staff take time off due to influenza, it can cost businesses anywhere between £875-£1,751 each year. It is highly contagious and can spread rapidly through the workplace. Employees infected with the virus are encouraged to stay at home to recover, which takes roughly between one to two weeks, and it is usual for an employee with the virus to take up to 5 days’ absence from work. This leads to absenteeism, missed deadlines and reduced productivity, which has a significant impact on business operations and costs.

Solution

Doctorcall – the original pioneer of retailer flu vaccinations – offers a flexible flu vaccination programme for NHS staff, retailers and businesses, helping to protect workers from the annual onset of influenza. Our flu vaccination programme includes onsite flu jabs, meaning employees don’t have to travel offsite for their vaccination, and flu vaccination vouchers, which can be redeemed at a participating retailer. Flu vouchers can be purchased in bulk and provide a simpler and more cost-effective method, particularly for field-based staff and home-based workers, as well as those unable to attend a vaccination day in the office. Our onsite service is available 24/7, 7 days a week, and all our company flu vaccinations are carried out by highly experienced nurses.

Result

esure Insurance Services, one of the UK’s leading car, home and travel insurers, introduced Doctorcall’s flu vaccination programme as part of their health and wellbeing framework last year. The programme was valuable in helping to invest in their employees’ health and wellbeing and proved a popular benefit amongst staff.

Charlotte May from esure Insurance Services, said: “We chose Doctorcall due to their competitive offering and reputation. They have a great emphasis on accessibility and offer a flexible and adaptable service, with minimal disruption to day-to-day operations. It was a pleasure to work with Doctorcall. It is something that we definitely would recommend and have already booked our flu vaccination programme again for this year.”

More information about Doctorcall

Doctorcall is an innovative medical group providing a range of high-quality medical services for both individuals and companies. We have private clinics in both London and Manchester as well as a network of medical centres throughout the UK. 

Doctorcall offers workplace flu vaccination programmes for companies nationwide, including Northern Ireland. To find out about booking flu vaccinations in the workplace, visit www.doctorcall.co.uk/flu.

As per Oil & Gas UK (OGUK) regulations, there is a standard of fitness required by anyone working in the offshore and onshore industry. To meet these requirements, a medical examination is needed, which can only be carried out by an OGUK approved doctor.

Doctorcall can provide your employees with the medical assessments they need to meet the requirements of the Oil & Gas industry, ensuring their fitness to work within this specialist environment.

We offer a comprehensive range of assessments at our various clinics throughout the UK, including: OGUK Offshore Medicals, Netherlands Medical, ERT Medical, Crane Operators Medicals, Climbers Medicals, Confined Space Medicals, and Medicals for various countries.

Will your workers be based offshore?

One of the most popular medicals Doctorcall offers is the OGUK offshore medical, which is carried out in our London and Manchester clinics.

The purpose of an offshore medical is to assess workers and provide them with the required certification to be able to undertake offshore work as per current OGUK regulations.

An offshore medical certificate is valid for two years. All offshore workers in the Oil & Gas industry are required to have periodic assessments by an OGUK approved doctor, which prove their fitness to travel and work offshore without posing a risk to themselves or to others due to a medical condition.

What do Oil & Gas medical assessments involve?

The medical assessment consists of the following tests: 

• Urinalysis
• BMI calculation
• Basic vision test
• Pulse and blood pressure measurement
• Lung function test (peak flow)
• Audiogram (hearing test)
• Consultation with a doctor

As part of our standard OGUK Oil & Gas medical assessment, we can also include a bi-deltoid shoulder measurement, required by those working in the North Sea. We can provide this as either an add-on or as a stand-alone service.

Once the medical is completed, results are generally available within an hour. We also provide relevant travel medicals and vaccinations and advice for those working overseas, with same day appointments available at our London and Manchester clinics.

Having an Oil & Gas Medical assessment is essential for workers in the industry.
At Doctorcall, we provide a quick, easy and comprehensive service, making sure that your workers have the proper medical certification to show that they are fit to work. Appointments are often available at short notice.

Find out more about our Oil & Gas Medical Assessments here and to arrange an appointment with us. Don’t forget, you can book online for a 10% discount with coupon code 'discount10'.