Doctorcall

We are pleased to announce we will be attending this year’s IAG Forum (23-25 October 2019) in Rome; and ITIC Global 2019 (27-31 October 2019), a global gathering of the travel and health insurance community, taking place in Malta.

Founded in 1989 as the UK’s first visiting doctor service, Doctorcall is now the longest-established provider of private home visiting medical services for international visitors to the UK. Working directly with offices in countries all over the world, Doctorcall is proud to be the preferred medical services provider for many of the world’s leading international assistance companies – including the United States, France, Saudi Arabia, and China.

This year, Doctorcall is proud to announce its participation at two leading international events designed to bring industry experts and professionals together, offering delegates a platform to engage and connect from across the globe.

Hosted by the International Assistance Group (IAG), the 33rd IAG Forum will bring together the IAG’s accredited service providers and partners across five different continents – to explore the exciting developments inside the world of medical, travel and roadside assistance.

A key part of the three-day event is the IAG Awards, celebrating key achievements in Quality, Innovation, Corporate Social Responsibility, and Marketing Excellence. Taking place on day two, the winners will be revealed at an awards ceremony, where Doctorcall will this year be part of the audience eagerly awaiting the results, as its latest project – a virtual call centre for doctors – battles other high-calibre submissions for the top spot of the 2019 IAG Innovation Award. Doctorcall’s innovative system, described as the first fully-functioning virtual call centre for doctors, has been designed to replace call handlers and take human error and delay out of the equation. It has now successfully handled over 10,000 cases.

Doctorcall will also be joining other businesses and industry experts in October at the 27th annual ITIC Global, a conference and global gathering for the travel and health insurance industry. With over 900 attendees, the event provides industry professionals with a chance to network, discuss shared challenges and develop partnerships on an international scale.

Dr Charles Levinson, founder of Doctorcall, said:

We are delighted to be participating in this year’s IAG Forum and ITIC Global, designed to bring people and industry professionals from across all corners of the globe together – giving them a unified platform to build relationships and share knowledge from across the world. Within the current political climate, they provide a great opportunity to establish those important global connections.

Doctorcall is the longest and leading provider of private home visiting medical services for international visitors to the UK – seeing 10,000 patients a year, 40% of which are foreign nationals. Their visiting doctor service can provide private home visits twenty-four hours a day, seven days a week, throughout the London region.

Serving assistance companies from around the world, each with differing cultural needs, Doctorcall are proud to be accredited as UK service provider to the IAG.

By Nick Syrett, Senior Physiotherapist, Doctorcall, St Ann's Square, Manchester

The running revolution continues to gain pace in the UK with more and more people taking up local parkrun challenges. Adult (5km) and Junior (2km) parkruns are being added to the already extensive list throughout the UK and Europe. It’s great to see and a great social model to be a part of. But how many of us have actually read or received any advice on how to actually run? Unless you’ve run at a decent level as a kid, not many.

Running is often a painful learning curve and a journey of discovery as you get things a little wrong along the way. The potential pit falls of going too far/fast too soon, making poor footwear choices, poor nutrition/ hydration decisions and insufficient body conditioning makes for a daunting journey and people tend to learn the hard way when they get it wrong.

Run technique is huge part of running yet is often neglected by the majority. Whilst there are many unique styles that work for many people, there are also many efficiencies that can be gained by tweaking one’s run technique.

Nick at City Physio brings together a physical assessment of how your body moves/doesn’t move as well as it could along with an analysis of your running technique. The aim is to come up with some strategies to help you gain a more efficient running style. This will not only reduce the chance of future injuries but can also enable you to run further and faster (should you wish!).

Nick has been running at a social and local club level for 20 years (more keenly in the past 10) and working within sport as a physio for 20 years. It made sense to combine his job and hobby to enhance that feel good feeling. Since attending the Movement and Running School in 2017, he has been working with local club runners in Manchester City Centre to enhance and optimise their own run technique.

As people start to think about their marathon training plans that will kick off shortly in preparation for spring marathon season, being the best, you can be at the start of your journey is a nicer place to begin.

City Physio at Doctorcall

City Physio at Doctorcall has 2 clinics conveniently situated in Manchester city centre offering appointments from 8am-8pm, Monday to Friday. Sessions can be booked online or email admin@doctorcall.co.uk for further information.

Details of the session available here:

https://www.doctorcall.co.uk/physiotherapy/running-gait-and-movement-analysis

Click here to book an appointment today >>

 

If you work in an office, chances are you spend most of your day sitting down, which can have serious consequences on your health. If the idea of Pilates, HIIT classes or the treadmill scares you, however, there are plenty of things you could implement in your daily routine to help you keep fit. In honour of National Fitness Day, a nationwide celebration that highlights the importance of physical activity in helping us to lead healthier, happier lifestyles, here are a few helpful tips from Doctorcall to help you kickstart your way to a new era of health and fitness.

As summer ends, soon the new year will be ushered in, along with the plethora of gym-related resolutions that will be taken up only to be dropped again the following month like a humble squat. You do not need to wait until the new year however, to get moving on your fitness goals. Physical activity is always more enjoyable when there are more people involved, so if you’re stuck in second gear (or fancy some friendly competition), get your friends and colleagues involved and try out our 6 tips to keep fit at work.

The one where you go on a break

Take a break from the screen and stretch your legs. It’s easy to spend the day tied to your desk – in fact a new survey found that most people (81%) spend between four and nine hours a day sitting at their desk. Taking a break, however, not only boosts productivity and creativity, but also helps to reduce stress and exhaustion. Constant sitting, on the other hand, leads to a sedentary lifestyle, putting you at higher risk of heart disease, depression, obesity and diabetes. Just a 5 minute walk every hour is beneficial to physical health. So take a break, grab some frozen yoghurt or something.

The one where you go out

Studies show that more than a third of British employees choose to have lunch at their desk – more than 1 in three British employees work through their lunch every single day. Employees often feel chained to their desk due to high workloads and demands, but (even when the rain starts to pour) making the time to get some fresh air can help you to combat the afternoon slumps, with research showing that it’s not only physically beneficial but also helps you to feel more enthusiastic and relaxed.

The one where you … Pivot!

Instead of using the lift, try taking the stairs instead, even if it’s just one floor. If your busy schedule is preventing you from taking the necessary steps you need to get fit, even the smallest of changes can help make a difference. Exchange your shortcuts for one that is not cut in half.

The one where you run

Try incorporating exercise into your commute, whether it’s running or cycling, or even if it’s just switching part of your journey to physical activity. If you drive to work or take public transport, try getting off one stop earlier, or parking slightly further away and walking the rest of the way. Be so far from the line that the line is a dot to you.

The one without all the cheesecake

The office can prove a dangerous place for the waistline, amidst the birthday cakes, the biscuit tins and Christmas. So ask yourself, what are they feeding you? and stock up your drawer with healthy snacks instead such as nuts, protein bars and dried fruit – or switch to fruits, to help curb the afternoon hunger pangs.

The one with the Routine

Finally, staying fit is about commitment. We spend the majority of our waking hours in the office, so just making some small changes to your daily routine can help make a big difference to your health.
Create a routine and stick to it, and most importantly, make sure that you enjoy it – whether it’s chatting to friends while you’re out walking at lunch, or walking to your favourite coffeeshop.
Evidence from ukactive shows that the average adult spends eight times longer watching on-demand TV than exercising. Being active does not only help support our physical health but also improves our mental health.

The last one

If you are experiencing any pain or injury or other health conditions preventing you from physical activity, get in touch to find out about our range of Physiotherapy services, available through our clinics in Manchester.

National Fitness Day takes place on Wednesday 25th September – all across the country, employees are being encouraged to trial a new fitness regime. Follow #FITNESSDAY for all updates.

This week is Sexual Health Awareness Week, designed to ignite conversations on sexual health and the stigmas surrounding it, while sharing advice and important information with the people who need it. The theme this year is relationships, sex and disability. At Doctorcall, our sexual health clinics in London and Manchester provide a range of sexual health services, including private STD testing, providing you with advice and helping you to take charge of your health.

Sexual health is important to both men and women, yet sex remains an incredibly difficult topic to talk about for a lot of people, raising feelings of embarrassment and awkwardness. Campaigns such as Sexual Health Awareness Week help to shed light on the subject, whether it’s by promoting safe sex, sharing information about sexually transmitted infections (STIs) or promoting the importance of testing. 

In 2018, there were 447,694 diagnoses of STIs made in England, a 5% increase since 2017. London has the highest rate of STIs in England, with rates of new STI cases more prevalent in men (1,623 per 100,000) than women.

A discrete and supportive service

Many people with sexually transmitted infections do not get symptoms. If left untreated, however, STIs can affect your health, which means the sooner you get tested, the sooner you’ll be able to start treatment if it’s needed. The only way to learn if you have an STI is through a check-up.

At Doctorcall, our sexual health clinics provide a range of sexual health services, including private STD testing. We understand the importance of discretion when it comes to getting tested for STIs, and our doctors are here to help you all the way – you don’t have to give us any information you don’t want to, and you don’t even have to give us your real name.

Home testing kits

As well as in-clinic tests, we also provide STI Home Testing Kits that allow you to test for STIs in the discretion and comfort of your own home, meaning you don’t have to squeeze regular appointments into a busy work schedule.

Why book with us

Our clinics were founded in 1989 as the first private sexual health clinics in the UK. As a private clinic we often have same-day appointments available, meaning you won’t be waiting any longer that you need be. Our clinics are conveniently located, with two in London at Harley Street and London Wall as well as one in Manchester in St. Ann's Square in Manchester.

To book an appointment or to find out more about the sexual health services we provide at Doctorcall, visit:

www.doctorcall.co.uk/sexual-health/sexual-health-testing.

Follow #SHW19 to show your support for Sexual Health Awareness Week (Monday 16 September to Sunday 22 September)

Doctorcall has developed the first fully-functioning virtual call centre for doctors. Our system replaces call handlers, so patients and clients can log in and place calls directly into our system, seeing all the information including ETAs, doctor-tracking and real-time medical reports. The system is designed so that you do not need to identify yourself or re-agree our terms and conditions: All you need to do is 
log in, see what we can do to help and log your case including any specific instructions; we do the rest. Our system is smart so it learns from every case it handles. 
It has now handled over 10,000 cases, so it is already
more experienced than our most experienced call handlers.

 

Objectives

Our aim was to take human error and delay out of the equation and to use the experience of every case to enhance the handling of the next case so we could model the behaviour of the best call handlers to optimise case management.
In addition, we wanted to add new capability including prevailing traffic and remembering detailed specific instructions for thousands of different clients and patients.

Resources

We raised significant funds to develop a system designed to replace much of our back office. We identified a brilliant software developer who had relevant experience in logistics and an excellent record for innovation, but who was - unfortunately for us - based in Russia. We booked out our best administrators and doctors and we brought the software team over from Russia and worked closely with them on a first draft of the system. We then ran it alongside our existing systems whilst we fine-tuned it and eventually turned it on to replace the existing systems.

Impact

The results have been transformative: Providing instant accurate ETAs, real-time reports and identifying delays early to start pulling in back-up doctors has made our service far smoother and more efficient. We have now put over 10,000 patients through the system and they have been handled more efficiently than before. We still have a 24/7 team of administrators to manage exceptions but we have nevertheless been able to reduce staff numbers and to pass significant savings on to our Assistance Company clients: After decades of inflationary price increases, our prices have come down this year for the first time in our history.

Outcomes and Achievements

We now have a system that has distilled the knowledge and skill required to run a mobile urgent care service and we are in a position to roll it out to other territories. Medical innovation falls into a number of categories: Drugs, devices, surgical procedures, AI (Artificial Intelligence) doctors and AI doctors’ offices. Of these, our territory, AI doctors’ offices, is not the most glamorous but it makes a significant difference to healthcare delivery and we are proud to now be the leaders in it.