At Doctorcall we greatly value our customer feedback. That’s why we’re thrilled to announce our certified ‘Excellent’ rating on consumer review website Trustpilot, where we have been awarded a Trustscore of 4.7 out of 5.
This is based on over 350 reviews our company has collected on the review platform over the last 7 months. Since February, we have been delighted to read the comments and feedback left by our customers detailing their experiences with us.
‘Excellent’ 4.7 out of 5
Trustpilot is one of the leading review companies in the UK. The platform is open to everyone and allows customers to rank a company's service from 1-5. It collates all reviews left by customers over time to give the company an overall score out of 5, making our ‘Excellent’ 4.7 out of 5 Trustscore a measure of customer satisfaction rather than just a simple average score of all reviews we have collected so far.
How your feedback helps us
Every review left by our customers is incredibly valuable in helping to make sure we are delivering the best possible healthcare for our customers – and improving in areas where we can. Whether it’s praise for a particular member of staff, or a short comment about the care our customers have received from us, every feedback helps to shape our growth and success as a company.
We're committed to excellent care, and since 1989 our aim has been to deliver the best possible service for each of our patients rather than expecting them to follow the route set out for all. We strive to provide the best possible healthcare through our 24-hour visiting doctor services in London and by using modern, Western, evidence-based medicine in our private clinics across the UK.
‘The best Doctor/Patient interaction I have ever had’
Here is a short snippet of what people have to say about their experiences with us:
“Very quick response, charming and very thorough doctor, caring and I wouldn’t hesitate to use this service again.”
“A thoroughly professional and efficient service with courteous and engaging Doctor and staff.”
“The response time of the doctor was amazingly quick … the diagnosis was accurate and the bedside manner wonderful…We had previously called around several of the competitors … Doctorcall was the most competitive we found.”
“Dr Jessen is an outstanding GP. He has a very rounded knowledge and has greatly contributed to my good health & fitness over the years. He is exactly what a top GP should be like. He also has a great sense of humour! … I'll be your customer for life!”
“The best Doctor/Patient interaction that I have ever had!”
Mr Paul Jewell
It’s always great to hear from our customers, and we would like to say a huge thank you to everyone who has taken the time to leave us a review over on Trustpilot. We like to keep engaged with our customers, and whether good or bad, your feedback is always incredibly valuable to us.
You can read more of our Trustpilot reviews here https://uk.trustpilot.com/review/doctorcall.co.uk.